How long is the order Processing Time?
Please give us 2-5 workdays to process your order.
Customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Where are you shipping from?
We are based in Ontario, Canada. Most of our packages are shipped from here.
Which postal service do you use?
We mainly use Canada post for most of our small standard packages. Standard mail packages do not come with tracking. We also use Chitchats for international mail and they do come with limited tracking. For USA orders, you can choose between USPS or Canada post. We use Canada post for Canadian orders. We use mainly Canada post for international orders.
How long should I expect to wait for the package?
Canadian packages normally take 1-2 weeks. USA packages takes around 2-3 weeks. Other international packages can take up to 2-6 weeks. Please note that there may be further delays due to COVID19. Please drop us an email if you do not have your package by your 6th week.
Do you take returns or exchanges?
We do not. However, please contact us if there are issues with your order.
Do you take bulk orders?
There are already deals set in place for bulk orders. However if you wish to order in bigger quantities (retail/huge group orders/for events), please contact us with you inquiries.
Are you going to any conventions?
Yes, we do attend a lot of conventions mostly in north America. You can check our convention schedule here. (2020 conventions are all cancelled)
What size is your button?
Our buttons are all 1 inch pin backed buttons. They are around the size of a quarter coin (USA/CAD).
What button machine do you use?
I use the 1 inch tecre brand machines.
Do you take Commercial/Personal commissions?
I sometimes do. Feel free to contact us with your inquiries and we will see from there.
What drawing programs do you use?
I am currently using clip studio paint and Photoshop to draw with Huion drawing screen tablet. I also sometimes use procreate with my iPad.